We opened with a slide of thirteen job titles, all belonging to the same person: strategist in chief, board whisperer, keeper of the statutes, chief minute-taker and nine more. Within two minutes the chat had added four of its own, from community builder to chief prioritiser.

Benita Lipps and Lisa Kretschmann then took the four questions we are asked most often about the Lab: who it is for, how the one-to-one works, what participants bring with them, and how often we run it. If you are thinking about November, this is the easiest way to hear how the three days work, from the people who will be in the room with you.